TERMS AND CONDITIONS

 

COVID-19

Please make sure to respect all COVID regulations imposed by the government during the date you are staying with us. We are located in Mille-Isles so please verify the region color to understand all the rules that apply during your rental.  Please visit the COVID-19 section of the Quebec government to find out all the rules and measures in place.

Cancellation policy

The cancellation of a reservation is subject to the following fees:

  • 45 days or more prior to arrival = Full refund

  • Between 31 and 45 days prior to arrival = 50% of Reservation amount

  • Between 1 and 30 days prior to arrival = no reimbursement

  • In the event of a ‘no show’, the guest will forfeit any deposit paid.

There is a 5% refund fee anytime a refund is issued regardless of days from the check in date

 

Management reserves the right to refuse any booking within 48hours from time of booking and if a payment was made a full refund will be processed.


Reservation deposit:

Once a reservation is made, the management team will review the request and issue the invoice within 48 hours if the reservation is confirmed. In the event the reservation can not be confirmed, you will be notified by email that the reservation was refused.

Management reserves the right to refuse any booking and if a payment was made a full refund will be processed.

Security deposit:
A pre-authorization deposit of $1000 is required 24 hours before arrival. An inspection will be made before your arrival and after your departure. The security deposit will be released 24-48 hours after check out.

We will not accept multiple security deposits or payments.
ALL DAMAGE OR MISSING ITEMS BELONGING TO THE PROPERTY EXCEEDING THE VALUE OF YOUR DEPOSIT WILL BE CHARGED TO THE CREDIT CARD BEING USED FOR YOUR DEPOSIT.

Rules and Restrictions:

No reservation under 25 years old are allowed.

The chalet is intended for Family and Friend gatherings and/or vacation only. BIG PARTIES ARE STRICTLY PROHIBITED WITH ZERO TOLERANCE. FAILURE TO COMPLY WITH THIS TERM WILL RESULT IN IMMEDIATE DISCHARGE WITH A MINIMUM FINE OF $1000 PLUS ADDITIONAL PROPERTY DAMAGE AND CLEANING FEE.

IMPORTANT: Number of SLEEPERS:

For insurance and safety purposes, the number of individuals SLEEPING in the rental property must not exceed 14 (18 for moose homes) including children more than 3 years old. Day Visitors departure time is 11:00 PM. If you intend to be more please notify us for approval

Please Note: Reservations of more than 10 guests are subject to a fee of $50/person/night for all extra guests

Fireworks:

Fireworks are STRICTLY PROHIBITED WITH ZERO TOLERANCE. FAILURE TO COMPLY WILL RESULT IN A $500 FINE

Camp Fires:

Open camp fires are STRICTLY PROHIBITED. If the chalet is equipped with a closed fire pit, controlled fires in the closed fire pit are allowed

Non-Smoking:

Please note that this is a non-smoking property. According to By-Law #0.01, a fine of up to $500.00 can be incurred. Our Inspection Team will assess the home after your departure. Any damages due to smoking indoors will be at the renter’s cost. Smoking is allowed outside.

Indoor Fireplace: Natural logs are permitted however Eco/Green logs are preferable. You are welcome to bring your own eco logs and starter wood. Please let us know in advance so we can order wood for your stay. Please make sure to close the fireplace doors when its unattended.

BBQ:

Permitted all year. Please close and cover BBQ after each use. PLEASE CLEAN THE BBQ WITH THE SUPPLIED BRUSH. FAILURE TO CLEAN BBQ AND CLOSE PROPANE TANK VALVE WILL RESULT IN A $100 CHARGE.

Hot Tub:

The private hot tub is fully functional all year long and is located either in the solarium or in the backyard depending on the chalet you are staying in. Please make sure to cover it after each use. Please make sure not to leave children unattended. The hot tub is cleaned before every rental however if you request for a full cleaning during your rental please note there is a $80 charge and it takes approximately 4 hours.

To avoid requesting an extra cleaning during your stay

1.Take a shower before entering the hot tub

2.Don't eat or drink in the hot tub

3.Don’t go in the hot tub with sunscreen or oils on your body

4.There are chlorine pucks located in the house that can be used before each major usage.

Any type of soap is not allowed to be used in the hot tub. If there is any evidence there will be a fine of $100.

 

Pets:

Pets are not allowed on the Property. A fine of $100 per day will be applied to the Security Deposit if evidence occurs during the client’s stay and you will be charged for any other damages caused by your pet.

 

Garbage:

Before departure all garbage must be placed in large garbage bags and deposited in the wooden garbage bin located outside.


Care/Cleaning of the Property:
The home is privately owned and owner expects clients to maintain their property in a clean and presentable state throughout your stay. FAILURE TO LEAVE THE HOME IN A CLEAN PRESENTABLE STATE AFTER YOUR STAY WILL RESULT IN AN ADDITIONAL CLEANING FEE OF $200.

The home is constructed with wood flooring for your comfort and enjoyment. In order to maintain the integrity of these floors, renters are required to remove all footwear (shoes, boots, sandals, etc) after entering the house. Home is equipped with tiled areas at most entrances. Please remove your footwear and leave them in the tiled area. Any damages to flooring as a result of not removing footwear will be at the renter’s cost.

The house will be inspected after your departure and if the home is not left in a satisfactory state, this may result in charges to your Security Deposit.

Resort facilities access

  • ChaletsOasis is located in a resort however because we are privately owned and operated you will NOT have access to the resort facilities (common indoor/outdoor pool, clubhouse, basketball courts, tennis courts and playground) or common lake access. Please don't attempt to access any as the resort is very strict on the rules and may result in a potential fine.

Responsibility:
Children’s safety is the entire responsibility of the parents/guardians as there is a private hot tub on the property. Please remember to close the solarium door and cover the hot tub to avoid any injuries

General Disclaimer:

  • The decision to rent accommodations and use of all facilities/appliances (including the use of Internet, telephone, electrical appliances, spa, sauna, BBQ, gas oven) are entirely at the renter's risk.

  • No responsibility can be accepted by the home owners for any event resulting in death, injury, loss of personal effects, or damage whatsoever to the renter or his/her guests' personal property.

  • In case of an uncontrollable situation (power failure, Internet interruption, water shortage, sewers failure, phone interruption, bug/insect presence, hot tub/sauna malfunctions), no refund will be processed.

  • Furniture might vary from the time of booking and there will be no credits.

  • During the winter season there might be snow removal service and in the summer grass cutting during your stay. These services are carried out during normal working hours and there will be no credit for any inconvenience this may cause.

  • In the event the home is not usable due to unforeseen events (floods, water issues, power outages, damages etc.) and we need to cancel your reservation, we have the right to do so while giving a full refund to the client with no additional fee or penalty.

 

Kindly Reminders:

  • Please keep in mind this house uses a septic tank. DO NOT FLUSH anything in the toilet except the supplied toilet paper. Also please make sure you do not leave the water running if its not needed as the house uses a well for its water supply. Where possible try to spread out shower and toilet usage to avoid a lot of water usage in a short period of time. Its best to run the dishwasher during the night. 

  • DO NOT leave food lying around in order to avoid unwanted insects/bugs. This is a chalet so there might be some bugs/rodents in/around the home.

  • Please close all doors and windows prior to departure

 

Supplies included:

Bath/hand towels, bed sheets/duvets, pillows, toilet paper, paper towels, plastic bags and hand soap are supplied however shampoo and body wash are not supplied. If you intend to use the hot tub and/or lake, please bring your own beach towels.

 

Check-In: 4:00 PM.
Check-Out: 11:00 AM.

 

Early check in or late check out might be available for a fee depending on the dates.

•All Rates are in $CAD

 

I have read, understand and agree to all terms of the rental agreement that apply at CHALETSOASIS 

Your personal information will not be sold or offered to a third party for commercial purposes. We are engaged to protect and secure all personal information. This information is stored in a secured space and controlled with a specified user. The information is kept for the time required only.